1. Help Center
  2. iOS App Questions

Help! I can't log in to the iOS app!

Let's troubleshoot. We'll figure it out!

First, do you have the most recent update for the app?  If not, be sure to update.

If you have a subscription to Sparkle Stories, try deleting and reinstalling the app. That should do the trick!

If you don’t have a subscription, the app won’t work for you – it’s a companion to our paid streaming subscription service. Sign up for a free trial at www.sparklestories.com and give the app a try then. 

If you try both of these and still have a problem, reach out to us at customerservice@sparklestories.com!